Swim: Frequently Asked Questions

Rolling enrollment allows students to progress at their own pace instead of on a set, session-based timeline. Once the swimmer is enrolled, they remain enrolled until they age up, level up, or you notify us that you would like to drop the class. You must let us know before the 1st of the month if you intend to drop lessons or you will be charged for the full month of lessons.

We will send you a list of our class times that you can be waitlisted for. You can sign up for multiple waitlists at the same time. When a spot opens up we will reach out to you via email and phone call to offer the spot. Families will be given a deadline of 3 business days to respond. If we do not receive a response by the deadline, the swimmer will be removed from the waitlist and we will offer the spot to the next client on the list.

Currently enrolled clients are charged on the 1st of the month for the entirety of the month, based on the number of swim classes occurring in that time frame. Clients initially enrolling in the middle of the month will be charged at the time of enrollment. Tuition will be prorated for that month based on the number of classes they’ll take in that time frame. After that, they’ll be charged on the 1st of the month going forward.

You must let us know before the 1st of the month if you want to unenroll yourself or your child from classes to avoid being automatically charged. We do not provide refunds or credits if we do not receive proper notice of cancellation.

Yes. We charge a $25 fee upon enrollment. This fee will cover your family for the entire year. A new fee will be charged on January 5th of each year the swimmer is enrolled.

• Group classes for youth are $30 per 30-minute class (monthly fee ranges from $90-$150 based on the number of classes in each month).
• Group classes for adults are $40 per 1 hour class (monthly fee ranges from $120-$200 based on the number of classes in each month).
• Semi-private classes are $40 per person per 30-minute class.
• Private classes are $60 per person per 30-minute class.
• A PLAYpass voucher covers the fee for 10 30-minute group classes.

• We require 48-hours notice in advance of the absence to be eligible for a make-up class.
• Make-ups expire 30 days from the absence date.
• We generally only book make-up classes up to 7 days in advance.
• Make-ups are based on availability and are not guaranteed. The more clients are proactive in notifying us of absences, the more make-ups we can provide.
• We cannot guarantee the same teacher for your make-up class.
• We do not allow scheduling make-up classes in your regularly scheduled class as a replacement for payment. Once a student drops a class, we offer that slot to the next person on the waitlist.
• You are solely responsible for reaching out to schedule a make-up class. We do not have the administrative capacity to track make-ups for all clients.
• If you can attend a class you previously thought you would miss, please contact us to verify that your spot is still open, as we may have scheduled another student in that spot.
• If you do not show up for your regular class or make-up class and do not give us notice of your absence, you lose that class and will not receive a make-up class.

Please reach out to our administrative team with as much notice as possible. We ask that swimmers do not attend class if they have symptoms of illness, are contagious, or if they have had a fever within the last 24 hours. We will work with you to figure out when your swimmer can return to classes and what make-up options we can accommodate.

We are following the Boulder County guidelines regarding isolation and exposure. Please contact our administrative team if you or someone in your household tests positive for COVID-19 or have any other symptoms of illness.

• Each family member enrolled after the first will receive 10% off their tuition.
• Moxie Mom clients receive 15% off each swimmer’s tuition. You must submit proof of current membership to receive the discount.
• PLAYpass participants receive 20% off their tuition after their funds have been used until the end of the current funding cycle. This discount also applies to swimmers on the PLAYpass waitlist during the current funding cycle.
• We do not combine discounts. We will honor the highest qualifying discount.
• Discounts do not apply to private or semi-private classes.

Yes. When you refer a friend to our facility, you will receive a $30 credit on your account to apply towards the next month’s tuition. The new family will get their registration fee waived. Please remember to have your friend mention your name in the ‘referred by’ section of their registration form.

• Swim clothes (The use of wetsuits or neoprene clothing is not allowed as it gives students a false sense of their buoyancy.)
• Towel
• Goggles if your swimmer likes to use them (Swimmers can use goggles for everything except safety skills.) We encourage goggles for swimmers in Beginner II and above.
• Swim diaper for all swimmers under the age of 3 AND children over the age of 3 who are not fully potty trained. Wearing a swim diaper helps keep our pool clean and helps minimize pool closures. Children should not wear a regular diaper under their swim diaper, as it will disintegrate in the pool.
• Unless needed for a medical reason due to illness/injury, we discourage the use of masks that cover the nose, nose clips, and snorkels in swim classes. Learning breath control, especially in emergency situations when these tools are not available, is super important. We are here to help you on that journey!

We prefer all youth swimmers to be accompanied by an adult guardian. We require all swimmers under 10 years old to be accompanied by an adult guardian through the duration of their swim lesson. It’s common for our swimmers in that age group to need guardian support if they are nervous, need to use the bathroom, or have other unforeseen needs. If something unexpected arises, and you need to leave during the lesson, please inform a swim administrator. We are not able to provide child supervision outside of your swimmer’s designated class time.

• Each of our teachers completes rigorous training through Swim Schools International (SSI) to receive their swim teaching certifications. They complete online materials, classroom training, in-water training, and an apprenticeship in which they work with already certified teachers and current students.
• We focus on establishing trust, water safety, and building strong foundational swim skills and strokes.
• SSI’s curriculum is highly structured and promotes quality and consistency in our teaching. All instructors teach the same swim skills for each level and will give appropriately challenging progressions to each individual student. Though we teach the same curriculum, every teacher is encouraged to bring their own personality and creativity to your swimmer’s lesson to make for a fun and engaging class!

If a swimmer is still learning to swim independently (Aquatike I/II/III, Beginner I/II), it is not safe for us to let all students be in the water at once. While sitting on a turtle, students can watch their classmates, do dryland practice, and will continue to engage in learning and having fun. Once they are confident swimming independently and safely in all areas of the pool, including the deep end, they can remain in the water for the full class. The first level we allow students to be in the water for the duration of the class is Beginner III.

Please reach out to the administrative team. We will ask about your swimmer’s previous experience and assess if we need to schedule a free evaluation to gauge which level is best for them within our program. After we select the appropriate level, we will work with you on class scheduling options.

Your swimmer will pass their level when they can successfully complete the final goals of their level. Instructors will watch swimmers execute all passing skills during class, and if those skills are done with good technique, proficiency, and confidence, your swimmer will pass! Once the instructor passes your swimmer, you will talk to our administrative team about your next steps and available classes. If you need to wait for a class to open up for your swimmer, they may stay enrolled in their current class to continue working on skills. Our instructors will do their best to start working on the next level’s goals.

Adult classes are for ages 16+. To decide the right level for an adult, our administrative team will talk to you about your general swim experience and past experience in the water. The most important question is whether you feel fully comfortable and capable swimming in deep water independently. If you do, Adult II is the right level for you. If swimming in deep water is something you are still working on, Adult I is the best class. Both classes accommodate a wide range of experience; instructors will cater to each individual’s goals and skill level.