Swim: Frequently Asked Questions

We are here to help you get the most out of your swim lessons and experience at Ocean First. See the information below for common questions and general policies. If you don’t find the information you are looking for, please reach out to us directly at 303-444-7234 or swim@oceanfirst.blue. We look forward to assisting you!

 

  • We require 48-hours notice in advance of the absence to be eligible for a make-up class.
  • Make-ups expire 30 days from the absence date.
  • We generally only book make-up classes up to 7 days in advance.
  • Make-ups are based on availability and are not guaranteed. The more clients are proactive in notifying us of absences, the more make-ups we can provide.
  • We cannot guarantee the same teacher for your make-up class.
  • We do not allow scheduling make-up classes in your regularly scheduled class as a replacement for payment. Once a student drops a class, we offer that slot to the next person on the waitlist.
  • You are solely responsible for reaching out to schedule a make-up class. We do not have the administrative capacity to track make-ups for all clients.
  • If you can attend a class you previously thought you would miss, please contact us to verify that your spot is still open, as we may have scheduled another student in that spot.
  • If you do not show up for your regular class or make-up class and do not give us notice of your absence, you lose that class and will not receive a make-up class.

We prefer all youth swimmers to be accompanied by an adult guardian. We require all swimmers under 10 years old to be accompanied by an adult guardian through the duration of their swim lesson. It’s common for our swimmers in that age group to need guardian support if they are nervous, need to use the bathroom, or have other unforeseen needs. If something unexpected arises, and you need to leave during the lesson, please inform a swim administrator. We are not able to provide child supervision outside of your swimmer’s designated class time.

Top